Effective Date: April 7, 2025

This Privacy Policy (also known as the Policy) describes RM Insulation, LLC’s (referred to as “we” or “us”) information-handling and Privacy practices. This policy covers data gathered by visitors, users, and other people who use our services or information (“consumers” or “you”) via our website and other online platforms, including messages, emails, and other electronic communications.

This Policy includes information about:

  • The types of information that may be collected from you, how it may be used, and with whom it may be shared
  • Your choices regarding the use of your information
  • How to contact us to update or rectify your information;
  • Security measures to prevent unauthorized use or disclosure of your information

Using our website, you accept the practices described in this Policy and our Terms of Use.

INFORMATION WE COLLECT

We gather data that can be used to identify, relate to, describe, reference, or reasonably be connected, either directly or indirectly, to a specific customer, household, or device (“personal data” or “personal information”). Personal information does not include:

  • Publicly available information from government records
  • Deidentified or aggregated consumer information
  • Information covered by specific federal or state laws such as:
  • Health or medical information covered by CMIA or HIPAA
  • Information protected by the Driver’s Privacy Protection Act of 1994, the FCRA, the GLBA, or the FIPA

We may have gathered the following types of customer personal information over the past 12 months:

Category Examples Collected
A. Identifiers Real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, Social Security number, driver’s license number, passport number YES
B. Personal information categories Name, signature, Social Security number, physical description, address, phone number, passport number, driver’s license or state ID, insurance details, education, employment, financial data, health or medical information YES
C. Commercial information Records of property, products or services purchased, obtained, considered, or consumption histories YES
D. Internet or similar activity Browsing history, search history, interactions with a website, app, or ad YES

SOURCES OF PERSONAL INFORMATION

We obtain personal information from the following sources:

Directly from you, such as:

  • Contact details you supply (name, email, and address);
  • Data from forms, purchases, or service requests;
  • Preferences and correspondence with our staff
  • Transaction and service fulfillment details
  • Communication, such as phone calls or emails

Indirectly from you, such as:

  • Automatically gathered device and browser information (such as device ID, browser type, IP address, operating system, and settings) using cookies or comparable technologies
  • Technical information about your interactions with us or how you use our website, such as timestamps, links clicked, and material viewed
  • Visit durations, page views, referring URLs, interaction information, crash logs, and other comparable analytics are included in usage logs.

From third parties, including:

  • Public or commercial sources
  • Advertising and market research partners who share data on your engagement with our advertisements or services

USE OF COOKIES, WEB BEACONS & SDKs

Cookies

We use both session and persistent cookies to enhance your interaction with our website and to provide a more seamless, tailored experience. A cookie is a small text file stored on your device’s hard drive or browser memory. These files help us remember who you are, deliver personalized content, speed up navigation, and improve site functionality based on your previous visits and preferences.

  • Session cookies: These are transient and go away when your browser is closed. They make it easier for you to use our site and let us remember choices or preferences made in a single session.
  • Persistent cookies: These stay on your device even after you close your browser, so we can identify you when you come back. They help us track usage trends, save user preferences, and gradually enhance performance.

Cookies can be turned off in your browser’s settings. You can still use our website even if you disable cookies, however some features and functionality might not work as well.

Web Beacons

Also referred to as pixels or clear GIFs, web beacons are tiny graphics embedded in web pages, emails, or advertisements. In combination with cookies, these tools are used to gather information about your online activities. Certain device information (such IP address, viewing time, and browser type) is sent to our servers when you interact with content that contains a web beacon. This enables us to assess how well material is delivered, enhance services, and provide more pertinent messages or deals.

SDKs (Software Development Kits)

We might integrate social networking tools, gather performance and usage data, or add new functionality to our mobile platforms by using third-party SDKs. We can improve app functionality, monitor user interaction with content, and support marketing initiatives, such as displaying tailored ads, with the aid of these SDKs.

USE OF PERSONAL INFORMATION

Personal information that you give to RM Insulation, LLC, whether directly or indirectly, through our website, online forms, communications, or services, may be gathered, used, and shared by us. We may utilize the information we gather in a number of ways to improve operations, guarantee legal compliance, and improve our capacity to provide high-quality services.

Specifically, we may use your personal information to:

  • Fulfill or respond to your request for service quotes, project consultations, or answers to questions about our insulation products and offerings.
  • Manage the billing, payment processing, and service delivery for your orders.
  • Assist, enhance, preserve, and customize your online experience or digital communications.
  • Based on your surfing habits and stated interests, tailor content, recommend pertinent services, and send out promotional messages (only with your consent if required).
  • Identify, look into, and stop fraudulent transactions and illegal system access.
  • To continuously enhance our solutions, we assess our services using performance data, user feedback, and surveys.
  • To gain a deeper understanding of consumer preferences and market demands, do internal research and development.
  • Adhere to legal and regulatory requirements or reply to questions from government agencies, law enforcement, or court orders.
  • Keep you informed of significant safety or compliance announcements, policy updates, and modifications to our services.
  • Support organizational transformations including asset transfers involving the organization or its data, mergers, and acquisitions.

In addition, we may aggregate or anonymize data to generate insights that inform business strategies, improve service delivery, and create content relevant to our community of homeowners, contractors, and commercial clients.
To build a thorough profile for customer service and marketing, we might also combine data gathered offline (from phone conversations or in-person consultations, for example) with data gathered online and link data from different devices or browsers.

SHARING PERSONAL INFORMATION

We take your privacy seriously and do not sell your personal information to third parties without your consent. However, in the course of conducting our business, we may disclose your information to trusted partners and service providers who assist us in delivering services and improving our operations. These disclosures are made under contractual agreements that safeguard your data and limit its use.

We may share personal information with:

  • Service Providers: Companies or individuals who perform services on our behalf, such as website hosting, payment processing, marketing analytics, or customer support.
  • Affiliates and Subsidiaries: Businesses that share ownership or management and follow our privacy pledges and business procedures.
  • Data Aggregators and Analytics Providers: Organizations like Google Analytics that assist us in comprehending user behavior and traffic trends on our website and advertising campaigns.
  • Partners and Contractors: Experts like material suppliers, contractors, or project managers who work with us to offer or complete insulation services.
  • Legal Authorities: Governmental organizations, law enforcement, or other organizations as mandated by law or in the sincere conviction that such disclosure is required to safeguard our safety or legal rights.

We never share your mobile number, text messaging opt-in data, or consent with third parties for marketing or promotional purposes. All text communication follows strict compliance and privacy practices.

DISCLOSURE OF PERSONAL INFORMATION FOR A BUSINESS PURPOSE

In the past twelve (12) months, RM Insulation, LLC may have disclosed the following categories of personal information for legitimate business purposes:

  • Category A: Identifiers (e.g., name, email address, phone number)
  • Category B: Customer records (e.g., physical address, billing information)
  • Category C: Commercial data (e.g., service history, purchase records)
  • Category D: Internet or similar activity (e.g., interactions with our website)

These disclosures were made to trusted partners such as:

  • Service providers
  • Data processors
  • Marketing platforms (for internal use only)
  • Hosting providers and analytics tools

SALE OF PERSONAL INFORMATION

Your personal information is not sold by RM Insulation, LLC in the traditional sense. Sharing data with analytics and advertising platforms, however, can be interpreted as a “sale” under some legal criteria. You have the option to opt out of any data sharing that takes place, and it is only done to improve your experience on our website.
You can use the details below to get in touch with us if you would like to exercise your right to refuse any data sale.

Your Rights and Choices Regarding Personal Information

At RM Insulation, LLC, we’re committed to protecting your privacy and ensuring that you understand your options and rights under the applicable state laws. Depending on where you live, you may have varying privacy rights about your personal information. This section explains these rights and provides information on how to exercise them.

Your Privacy Rights

In accordance with data protection laws across several U.S. states, you may be granted the following rights regarding your personal information:

  • Right to Access: You may request to review the personal data we have collected about you.
  • Right to Correct: You can ask us to correct any inaccuracies or incomplete information we hold about you.
  • Right to Limit Use and Disclosure: You may request limitations on the collection, storage, use, or sharing of your data.
  • Right to Know: You have the right to know what categories and specific pieces of personal information we collect and for what purpose.
  • Right to Opt-Out of Sale or Sharing: You can instruct us not to sell or share your personal information with third parties.
  • Right to Delete: You have the right to request the deletion of your personal data from our systems, subject to certain exceptions.
  • Right to Restrict or Object to Processing: You may object to or restrict how your personal data is processed, including automated decision-making.
  • Right to Data Portability: You can request that your data be provided to you in a structured, commonly used format so that it can be transferred to another service.
  • Right to Withdraw Consent: If you previously gave consent to the collection or use of your personal data, you have the right to withdraw that consent at any time.
  • Right to Non-Discrimination: You will not be discriminated against for exercising any of the privacy rights outlined above.

Detailed Description of Your Rights

1. Access to Information & Data Portability

You may submit a verifiable request to obtain details about our collection and use of your personal data over the past 12 months. Upon verification of your request, we will disclose:

  • The categories of personal data collected.
  • The sources from which the personal information was obtained.
  • The commercial or corporate reason behind the data collection or sale.
  • The kind of third parties that we have exchanged the information with.
  • Certain pieces of personal data were gathered.
  • If your information was sold or shared for a business purpose:
  • A list of the data kinds sold and the recipients.
  • A list of the recipients and the categories of information shared for commercial objectives.

2. Deletion of Your Personal Data

You have the right to ask us to remove any personal data we may have gathered and stored. We will remove the data from our systems (and instruct our service providers to do the same) after verifying a legitimate request, unless keeping the data is required to:

  • Complete a transaction, provide a service, or uphold a warranty;
  • Identify or stop fraud, unlawful activity, or security incidents. Debugging is used to find and address system faults. Making use of legal privileges like free speech.
  • Adhering to legal requirements, such as federal or state-specific laws.
  • Performing historical, statistical, or scientific research in accordance with all relevant legal and ethical requirements.
  • Fulfilling internal tasks in line with customer expectations;

Any legitimate internal uses that are appropriate for the circumstances surrounding the data’s provision.

Managing Cookies and Targeted Advertising

Turning Off Cookies

Most internet browsers accept cookies by default, but you can modify your settings to block or delete cookies, including those used for targeted advertising. Doing so may affect your experience on our website.

To manage cookies, refer to the settings within your browser:

To learn more about cookies, visit www.allaboutcookies.org.

Opting Out of Interest-Based Advertising

You can limit the use of your information by third-party advertisers that use cookies or similar tracking tools. Options for opting out include:

  • National Advertising Initiative – Opt-Out
  • Digital Advertising Alliance – YourAdChoices

For mobile devices, you can opt out by downloading and using the AppChoices app available through the Digital Advertising Alliance.

Social Media and Privacy Plug-ins

If you engage with our business through social media, you can control what data we may access by adjusting the settings within each platform. For instance, through Facebook’s “Apps and Websites” section, you can manage third-party access. Please note that revoking access does not affect data already collected.

You may also use privacy-focused tools such as:

  • Brave Browser (built-in ad/tracker blockers)
  • Privacy Badger, uBlock Origin, or Ghostery (browser extensions)

Do Not Track (DNT)

Some browsers offer a “Do Not Track” feature that signals to websites you do not wish to be tracked. Currently, we do not respond to DNT signals. Learn more at www.allaboutdnt.org.

How to Exercise Your Rights

To submit a verifiable consumer request for access, portability, or deletion of your personal information, you may contact us by:

  • Phone: +1 (786) 672-2224
  • Email: privacy@installed.net

When submitting a request, you must:

  • Provide enough information to allow us to verify your identity or legal authority to make the request.
  • Describe your request with sufficient detail to help us respond appropriately.

Requests do not require you to have an account with us. However, if you do have an account, requests submitted through it will be treated as verified.

We will only use personal information collected through the request process to verify your identity or authority.

Response Timing

We aim to respond to verifiable requests within 45 days. If additional time is required (up to 90 days), we will notify you in writing with an explanation. Responses will be delivered to your account, email, or physical address, based on your preferences.

Information disclosed will cover the previous 12 months from the date we receive your request. For data portability, we will provide the information in a format that enables easy transmission to another entity.

Personal Information Sales Opt-Out

If you are 16 years or older, you have the right to opt out of the sale of your personal data at any time. To exercise this right, please submit a request using the “Do Not Sell My Personal Information” link on our website or contact us directly.

You do not need an account to make this request. Any information provided will solely be used to process your request.

Non-Discrimination Policy

We will never penalize or treat you differently for exercising your privacy rights. We will not:

  • Deny you products or services.
  • Charge you different rates or prices.
  • Offer a different level or quality of goods or services.
  • Suggest any of the above may happen based on your privacy preferences.

For Non-U.S. Residents

Please note: If you are located outside the United States, your personal data—including order information—may be transferred to servers located in the U.S. or processed by trusted third-party partners abroad. By using our website, you consent to such transfers, which are made in accordance with applicable privacy regulations and safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy as needed to reflect changes in our practices, technologies, or legal obligations. Updates will be posted on this page and noted with a revised “Effective Date.” Continued use of our services after changes indicates your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please reach out to us via:

  • Phone: +1 (786) 672-2224
  • Website: www.rminsulations.com
  • Email: contact@rminsulations.com